Terms of Service

By creating a GridMagik workspace or accessing the service, you agree to these terms. If you are accepting on behalf of a company, you represent that you have authority to bind that company.

GridMagik is a software platform for running attractions: bookings, payments, scheduling, waivers, CRM, marketing, and reporting. The service is provided via gridmagik.com and related domains, apps, and APIs.

• You are responsible for all activity under your account credentials.
• You will keep login information secure and will not share accounts across staff (use per-staff invites).
• You will notify us promptly if you suspect unauthorized access.
• You will provide accurate registration and billing information.

You agree not to:

• Use GridMagik for anything illegal, harmful, or infringing.
• Attempt to reverse-engineer, scrape, or circumvent rate limits.
• Send unsolicited commercial messages from your guest list; respect TCPA, CAN-SPAM, GDPR, and CASL.
• Resell, sublicense, or white-label the service without a separate agreement.
• Overload the service with automation intended to exhaust resources.

• Subscription fees are shown on our pricing page and in-workspace. Every plan includes unlimited bookings with no commission taken from your revenue.
• Fees are billed in advance. No refunds on partial months, except where required by law or at our discretion.
• Payment processing fees (SpeedPay or your chosen processor) are passed through at the processor’s rate; we do not add a markup.
• Taxes are your responsibility (sales tax on guest transactions) or ours (VAT on our subscription fee, where applicable).

You own your data. We process it on your behalf to run the service. On termination, you can export everything in open formats (CSV, JSON); we delete it from active systems within 30 days and from backups within 90 days. See our privacy policy for full details.

• We aim for high availability and post known issues to our status page.
• Scheduled maintenance is announced in advance where practical.
• Support is available in-product and via our contact channels.

Either party may terminate for convenience on 30 days’ notice. Either party may terminate immediately for material breach that is not cured within 14 days of written notice. On termination, your rights to use the service end; your data export rights continue for 30 days.

We provide the service “as is.” We do not warrant that it will be error-free or uninterrupted, though we work hard to make it so. We disclaim implied warranties to the extent permitted by law. We do warrant that we will not access your guest data except as necessary to operate the service.

To the maximum extent permitted by law, our aggregate liability for any claim arising from these terms is limited to the fees you paid to us in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages. Your jurisdiction may give you additional rights that these limits cannot waive.

You will defend and indemnify us against claims arising from your violation of these terms, your content (including your guest communications), or your operation of your business. We will defend and indemnify you against third-party claims that the service itself infringes their intellectual property.

These terms are governed by the laws of the State of Texas, USA, without regard to conflict-of-laws principles. Disputes will be resolved in the state or federal courts located in Travis County, Texas — except where local law grants you the right to your own courts, in which case that law controls.

We may update these terms from time to time. Material changes are announced in-product with 30 days’ notice and a changelog; continued use after the effective date constitutes acceptance. If you don’t accept a change, you may terminate your account before it takes effect.

Questions about these terms: contact us. Legal notices should be sent to HyprDev, Inc., Irvine, CA.