One record per guest. One signature per waiver. Zero clipboards.
Digital waivers with per-minor consent, photo capture, and legal-grade signing. Guest profiles that auto-merge across channels so your repeat regulars are never two entries.
- Digital waivers with e-sign, per-minor consent, and PDF export
- Auto-merged guest profiles across bookings, emails, and gifts
- Marketing opt-in + opt-out state at the profile level
Know your regulars. Treat them like regulars.
Every guest has one profile, merged across online, phone, and counter bookings. History, preferences, spend, and past waivers — all in one view the counter staff can open in two taps.
- Auto-merge by email, phone, or exact-name + DOB match
- Lifetime spend, visit cadence, and favorite experiences
- Notes visible to staff (never shared with marketing)
A legal-grade signature in 30 seconds — on a phone.
Send the waiver link at checkout. Guest signs from their phone before they arrive. Staff see the green check at check-in. Minors handled with per-child consent flows.
- Per-minor consent with guardian attestation
- Photo capture + ID upload (optional per experience)
- PDF exports signed with a cryptographic hash
A CRM designed for a front counter, not a B2B sales team.
Everything below ships by default — no add-on upsells, no data licensing.
Guest preferences
Allergies, accessibility needs, favorite slot times. Visible to hosts, hidden from marketing.
Opt-in & opt-out
Marketing consent tracked per guest, per channel. CAN-SPAM and GDPR both satisfied.
Minor handling
Guardian attestation, per-child waiver, date-of-birth validation. Legal-review friendly.
Loyalty tracking
Visit count, lifetime value, cohort analysis. Route regulars to comped experiences.
Segmentation
Tag guests, slice cohorts, export to email platforms. Attribution back to source channel.
Data residency
US profiles on US infra, EMEA profiles on EU infra. Full right-to-delete with audit trail.
“Our repeat regulars used to get treated like strangers because we didn't know. Now the counter greets them by name with their usual slot ready.”
- Are GridMagik waivers legally binding?
Yes — ESIGN-compliant in the US, eIDAS-compliant in the EU, and signed with a cryptographic hash that survives any export. Your legal team can inspect the chain of custody any time.
- How do you handle minor waivers?
The guardian signs once and attests per-child. Each minor gets their own waiver entry with DOB validation, linked to the guardian’s profile.
- Do guest profiles merge automatically?
Yes — by email, phone, or exact-name + DOB match. Operators can manually merge or split when the automatic match is ambiguous.
- Can I export guest data?
Always. Full CSV export, API access, and GDPR subject-request self-serve. Guests own their data; so do you.
See crm & waiversin your venue’s context.
30-minute walkthrough. Your pricing, your calendar, your receipts — running live in a sandbox on your data. No slides.